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Communication technologies are now critical infrastructure, central to every business model.
WHAT IS UCAAS?
Unified Communications as a Service (UCaaS) is a delivery model in which PBX (Private Branch Exchange) and collaboration applications and services are outsourced to a third-party provider and delivered over an IP network, typically the public Internet. It’s being driven by growing desire to eliminate onsite hardware that require maintenance contracts and ongoing management costs, as well as a great need for redundancy to mitigate costly outages. It enables a uniform telephony experience for all users, regardless of location, due to the availability of affordable bandwidth.
WHY CONSIDER IT?
The world would be a better place without state-sponsored cyberattacks… without criminals working to steal your data… without, every so often, one of your own employees becoming a threat. But these are realities we live with today. Proactive measures are the only option. The moment your environment is compromised, it’s already too late. Security is square one.
HOW SECURE IS YOUR BUSINESS:
$4 million dollars is the average cost of a security breach (IBM) can your business afford this unnecessary cost?
SD-WAN is fundamentally about efficiency. It comes down to giving the people who work for you the tools they need to compete and win on a global stage. It touches your customers too – in a situation where network capacity becomes limited for whatever reason, SD-WAN gives you the power to prioritize bandwidth, ensuring that the applications most critical to customer experience don’t skip a beat.
WHAT IS SD-WAN?
Software Defined - Wide Area Network (SD-WAN) is a combination of technologies designed to offer a simpler approach to the WAN. It’s driven largely by the decreasing cost of bandwidth and the increase in cloud applications that reside outside of the legacy data center. SD-WAN can be deployed over existing WAN connections, in order to create a secure, private, fully meshed network. It offers simplified management, quicker turnup, better application performance, improved resiliency, and cost savings when compared to traditional approaches.
Cloud, as a category, can be summarized as any "X" aaS offering. Whether you're considering Infrastructure as a Service (IaaS), Disaster Recovery as a Service (DRaaS), Desktop as a Service (DaaS), Backup as a Service (BaaS), or any other "X" aaS, it's all about taking the hardware and software that used to live on premises, and migrating it to the ever-resilient, flexible, and capable Cloud.
SERVICES
Traditionally, businesses have owned all aspects of their IT systems. They have been responsible for the equipment, the real estate where that equipment is housed, and managing the connectivity, power, and cooling that keeps it humming. But with limited power and connectivity options available, and inadequate security, business are left with expensive, unsecured systems that are susceptible to power and network outages.
Colocation is a service that allows businesses to place their existing hardware in purpose-built data center facilities, ensuring reliability with redundant power, cooling, and connectivity to guarantee uptime for applications.
WHAT IS COLOCATION?
Colocation is simply floor space, power, cooling, and sometimes bandwidth in a service provider’s data center. These data centers offer protection against network or power failures. The amount of space rented could be a partial rack or an entire data center.
WHY CONSIDER IT?
CCaaS has reinvented customer care and changed consumers’ expectations. With every day that passes, the contact center takes on increasing strategic importance due to its great bearing on customer satisfaction, retention, and sales growth.
WHAT IS CCAAS?
Contact Center as a Service (CCaaS) delivers call and contact center functions and capabilities as a service paid via monthly subscription model. CCaaS features include inbound and outbound communication channels such as voice, email, web chat and social media integration, as well as robust reporting capabilities to measure agent productivity and schedule forecasting. Machine learning and Artificial Intelligence (AI) are rapidly becoming a core component of next-generation contact centers to enhance customer service by providing quick answers to FAQ without needing a live agent.
WHY CONSIDER IT?
Connectivity is about moving data from A to B. The network connects users, branch offices, HQ, data centers, and cloud services; no matter where you need to go, you’ll need a circuit to get there. Connectivity includes public Internet (fiber, copper, broadband, LTE) and private circuits (MPLS, VPLS, P2P), and every possible mix of those. But not all connectivity is created equal. From traditional approaches like MPLS, to more modern options like SD-WAN and beyond, there are multiple options to fit every use case. The question with connectivity isn’t whether you need it, but which option best meets your needs for performance, cost, and resilience. As network requirements diversify and users and applications become more distributed, your customers need a network that can keep up with their business.
SERVICES
Our services are designed to amplify your business’s operations, team, and culture to promote exponential levels of success, profits, and growth. Would NOW be a good time to upgrade your business?
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